DWP Universal Credit Migration Notice Helpline opening hours change, Digi Mart USA News (United Kingdom): The Department for Work and Pensions (DWP) has confirmed a change for Universal Credit claimants, with new helpline times for people being migrated onto the benefit from other benefits.
The Universal Credit Migration Notice Helpline is now open Monday to Friday, 10am to 3pm, the DWP announced on Monday, November 9. Tax credits, income-based Jobseeker’s Allowance (JSA) and Income Support have ended and been replaced by Universal Credit, and benefits will end even if a claimant decides not to claim Universal Credit.
The DWP said that to continue receiving financial support, claimants must claim Universal Credit by their deadline date. If they cannot claim by that date, they should contact the Universal Credit Migration Notice Helpline.
Claimants with a good reason may be able to get more time to make a claim, but they must request this before their deadline date.
The DWP also said that a representative or appointee acting on a claimant’s behalf can help with the process. If an appointee is responsible for making and maintaining benefit claims, the Migration Notice letter will be sent directly to them, and they will need to make the Universal Credit claim.
Claimants who are working can still claim Universal Credit to help with living costs. Because they have received a Migration Notice letter, some normal eligibility rules differ under ‘transitional protection,’ which requires a claim by the deadline date.
Claimants will not receive transitional protection if they claim before getting a Migration Notice letter.
The DWP noted that most people will be entitled to the same amount they received from previous benefits, or more. A Universal Credit payment consists of a standard allowance plus any extra amounts that apply.
