Odido mobile network outage roaming problems, Digi Mart USA News (Netherlands): Odido is experiencing a disruption on its mobile network, and customers who are currently abroad are the most affected. They are unable to access the internet, make calls, or send text messages.
Reports began arriving around 8:00 a.m. local time, according to Tweakers.
The problems affect not only Odido itself but also customers of its sister brands Ben and Simpel.
Most complaints come from people currently staying in other countries. Their devices cannot connect to a foreign provider’s network, meaning roaming does not work and they cannot use internet, calls, or texts while abroad.
Odido acknowledged the problem, saying, “At this moment you may experience problems with the mobile network. We are looking for the cause and the solution.” The provider had not released further details at the time of the initial report, and it was unclear what caused the outage or when normal service would be restored.
As far as is known, there were no reported cases of similar network problems within the Netherlands itself.
Update: Odido told Tweakers that the outage has been resolved. According to the provider, it was caused by a combination of a fiber-optic cable break in Odido’s network and planned maintenance at one of the international partners that handles roaming traffic.
Odido says the fiber break has been repaired and the maintenance work has been completed.
