GTA 6 physical copies missing redemption codes, Digi Mart USA News: Some buyers of the physical version of GTA 6 say their sealed boxes do not contain the digital code needed to unlock the game. According to a report by Notebookcheck, the problem affects owners on both Xbox and PlayStation, although it does not appear to be widespread.
Social media posts cited in the report show a PlayStation 5 buyer whose inner sleeve displayed a gray strip where the code should have been. The same report says Best Buy refused to process a refund for that purchase.
Customers who pre-ordered directly from Rockstar are also affected. A Redditor identified as InParties said the double-sided poster bonus was included, but no PlayStation Store redemption was present.
According to the report, Rockstar closed two support tickets when the customer asked for help.
Rockstar’s website directs buyers who reserved copies from third-party retailers to contact those stores. The report notes that, with sealed cases, it is difficult to determine whether retailers such as Best Buy, Walmart or GameStop are responsible, and suggests manufacturing errors before the game reached stores are a more likely explanation.
This has not been confirmed.
The episode adds to criticism of Rockstar’s decision to release GTA 6 in a code-in-box format rather than on a disc, a move that drew resistance from physical media supporters. The report also says codes printed on the packaging may be at risk of theft, with a powerful flashlight able to expose the printing without breaking the seal, though the report describes this issue as localized, with some European boxes including an additional protective layer.
