Service Queensland, Digi Mart USA News (Queensland, Australia): The Crisafulli Government has launched Service Queensland, a new and more connected way for residents to access government services online, over the phone and in person. The government said the launch brings the state into the modern era after the previous Labor government ignored customer service and left Queenslanders using outdated systems and processes.
Service Queensland is part of the Crisafulli Government’s plan to deliver better services through a stronger economy. It brings a range of services together so Queenslanders can access what they need when and where it suits them.
From Sunday, residents will begin seeing Service Queensland across a range of digital and in-person facilities.
The Service Queensland store in Brisbane City has extended weekday hours and Saturday trading to give people more flexibility. Customers there can be assisted with services currently offered by Transport and Main Roads, Families, Seniors, Disability Services and Child Safety, the Department of Justice, the Queensland Registry of Births, Deaths and Marriages and others, all in one place.
The government said the launch ends a decade of decline in which customers were left accessing outdated systems and processes at multiple locations. The Service Queensland app will allow customers and businesses to store and access their digital licences and credentials on a secure and trusted platform, while also providing access to a range of other new services.
The government said Queenslanders want a choice in how they access government services, which is why Service Queensland will always provide access to a real person, whether by phone, through online chat or in person at a service centre.
Minister for Customer Services Steve Minnikin said Service Queensland is delivering easier access to government services. “The Crisafulli Government announced a plan for customer services to stretch across every arm of government and deliver Australia’s most customer service-focused government, and that is what we are doing through Service Queensland,” Minister Minnikin said.
“Service Queensland is creating a new front door to government, helping Queenslanders access the information and services they need more quickly and with less frustration,” he said. “Whether you are renewing your rego, switching to a digital tradie licence, or getting a marriage certificate, we are simplifying the process so you can get on with life.”
“No matter how Queenslanders choose to engage, whether online, by phone or in person, it’s all about choice,” Minister Minnikin said. “Service Queensland will provide a simple and connected pathway to government services and will make it easier for people to recognise, locate and access the services they need, improving the customer experience across government.”
More than 200 Queensland Government services will be available through Service Queensland from the launch, with more services to be added in the coming weeks and months.
